Welcome to the Quality Management Club
What is Quality
There are more answers to that questions than I can count. But maybe we should look towards standards. For example, ISO 9001 says:
Quality is the degree to which a set of inherent characteristics of an object fulfills requirements.
Sounds reasonable and we could go with that, but who is the judge of this degree? You? Your boss? Your QA department? Clearly not. The judge will always be your customers.
Now, how do customers judge that degree? The answer is, it depends! But on what? Also, there is no clear answer. Customers are judging that degree based on their quality perception. Let me repeat that:
Customers are judging the quality of your product based on THEIR quality perception.
The important word here is “their”. This means how does a customer perceive the quality of your product? This perception can be completely different from yours, and many times it is. This perception can also depend on many factors, e.g. culture, experience, and even mood of the day.
It is less about whose perception is right or wrong, or better or worse. The question is how to influence or control the quality perception of your customers.
The answer to that is
Integrated Management System
And this is what this website is about. And this leads me directly to my mission.
Mission
What is the mission of this page? Why does this page exist? Well, let’s give it a try to phrase it:
This page should give you food for thoughts, ideas, suggestions, and proposals, to enable your company or projects to deliver high-quality, stable, reliable, high-performance products consistently, through expertise, excellence, tooling, frameworks, and processes.
Accurate, but still a bit bulky and clumsy, isn’t it? It can be as accurate as it may, if I have to read it twice to understand it, it can’t be good. Hence, let’s give it another try:
Provide a holistic view into Quality Management as an integrated management approach to achieve:
(1) long-term success through customer satisfaction
(2) involvement of all employees in continuous improvement
(3) integration of the quality discipline into the culture and activities
(4) built-in quality and quality by design
Yeah, that’s it! And why am I doing this? Passion for Quality! I am living and breathing quality management for most of my conscious work-life. I love to improve things, to make things better, more effective, more efficient, more productive, and simply better
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